Terms of service

Last updated: 30 September 2026

These terms apply to every order you place with Kalmi ("we", "us") through this website. Please read them before ordering. By placing an order, you agree to these terms. They don't affect your statutory rights as a consumer.

1. About us

Kalmi is a UK-based business. You can reach us any time through our contact page.

2. Our products

Kalmi products are designed for everyday comfort. They are not medical devices and are not intended to diagnose, treat or cure any condition. Please read the user guide before first use and follow our safe use guidance. If you're pregnant, have a medical condition, reduced sensation or an implanted device, check with your GP before use.

We try to show our products as accurately as possible. Colours may vary slightly depending on your screen.

3. Orders

When you place an order, you'll receive an email confirming we've received it. Our contract with you starts when we dispatch your order and send you a dispatch confirmation. We may decline or cancel an order, for example if an item is out of stock or there's a pricing error, and we'll refund you in full if we do.

4. Prices and payment

All prices are in pounds sterling (£) and include VAT where applicable. Delivery within the UK is free. Payment is taken when you place your order, through our secure payment providers. If we discover an obvious pricing error, we'll contact you before dispatching and you can choose to continue at the correct price or cancel for a full refund.

5. Delivery

We deliver to UK addresses only. Delivery times are estimates. Full details are in our shipping policy. Responsibility for your order passes to you once it has been delivered to the address you gave us.

6. Your right to cancel

Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of receiving it. On top of that, we offer a 100-day money-back guarantee. See our refund policy for how to return an item.

7. Faulty items

Your products must be as described, fit for purpose and of satisfactory quality, as set out in the Consumer Rights Act 2015. If something is faulty, contact us and we'll arrange a repair, replacement or refund in line with your legal rights.

8. Our liability

If we fail to meet these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our failure. We're not responsible for loss or damage that isn't foreseeable, or that results from using a product in a way that goes against the user guide or our safe use guidance. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited.

9. Website content

All content on this website, including text, images, videos and the Kalmi name and branding, belongs to us. Please don't copy or reuse it without our permission.

10. Your information

We use your personal information as described in our privacy policy.

11. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.

12. Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in the courts of Scotland or Northern Ireland.

Questions?

Get in touch and we'll be happy to help.