Refund policy

Last updated: 30 September 2026

100-day money-back guarantee

We want you to love your Kalmi belt. If you're not happy with it for any reason, you can return it within 100 days of delivery for a full refund of the price you paid for the product. That includes gifts.

How to return

1. Contact us with your order number and the item you'd like to return. You don't need to give a reason.
2. We'll reply within 2 working days with the return address and instructions.
3. Send the item back with its charging cable. Please pack it securely and keep your proof of postage.

Refunds

Once your return arrives and we've checked it, we'll refund you to your original payment method within 14 days. We'll email you when the refund has been processed. Depending on your bank, it can take a few extra days to appear in your account.

Faulty or damaged items

If your belt arrives damaged, stops working or isn't what you ordered, contact us with your order number and a photo or short description of the problem. We'll cover the return cost and send a replacement or a full refund, whichever you prefer.

Bundles and free gifts

If you return part of a bundle, we'll refund the difference between what you paid and the price of the items you keep. Free gifts included with an order don't need to be returned.

Your statutory rights

This guarantee is in addition to your legal rights under UK consumer law, including your right to cancel an online order within 14 days of delivery under the Consumer Contracts Regulations 2013 and your rights under the Consumer Rights Act 2015. It does not affect those rights.

Questions about a return? Get in touch and we'll help.