Privacy policy
Kalmi policies
Refund policy
100-day money-back guarantee
We want you to love your Kalmi belt. If you're not happy with it for any reason, you can return it within 100 days of delivery for a full refund of the price you paid for the product.
How to return
- Email us at wearkalmi@gmail.com with your order number and the item you'd like to return. You don't need to give a reason.
- We'll reply within 2 working days with the return address and instructions.
- Send the item back with its charging cable. Please pack it securely and keep your proof of postage.
Refunds
Once your return arrives and we've checked it, we'll refund you to your original payment method within 14 days. We'll email you when the refund has been processed. Depending on your bank, it can take a few extra days to appear in your account.
Faulty or damaged items
If your belt arrives damaged, stops working or isn't what you ordered, email us with your order number and a photo or short description of the problem. We'll cover the return cost and send a replacement or a full refund, whichever you prefer.
Bundles and free gifts
If you return part of a bundle, we'll refund the difference between what you paid and the price of the items you keep. Free gifts included with an order don't need to be returned.
Your statutory rights
This guarantee is in addition to your legal rights under UK consumer law, including your right to cancel an online order within 14 days of delivery under the Consumer Contracts Regulations and your rights under the Consumer Rights Act 2015. It does not affect those rights.
Contact
Questions about a return? Email wearkalmi@gmail.com and we'll help.
Shipping policy
Where we deliver
We currently deliver to addresses in the United Kingdom.
Delivery cost
Tracked UK delivery is free on every order.
Dispatch and delivery times
Orders are usually dispatched within 1–2 working days (Monday to Friday, excluding bank holidays). Once dispatched, tracked delivery usually takes 4–7 working days. Orders placed at weekends or on bank holidays are processed on the next working day.
Tracking
As soon as your order is dispatched, we'll email you a tracking link so you can follow your parcel.
Delays
Occasionally, busy periods or courier issues can cause delays. If your order hasn't arrived within 10 working days of dispatch, email us at richerandrich55@gmail.com and we'll look into it straight away.
Wrong address or missing parcels
Please check your delivery address carefully at checkout. If your tracking shows your parcel as delivered but you can't find it, check with neighbours and your safe place, then contact us and we'll help.
Damaged on arrival
If your order arrives damaged, email us with your order number and a photo within 14 days of delivery and we'll send a replacement or a full refund.